Gaming isn't just about winning — it's entertainment, and it should be enjoyable. New City VIP believes responsible gaming is every member's right. We provide the best tools and support to keep you safe.
At New City VIP, gaming should always be a source of entertainment — never a source of financial stress or addiction.
Gaming is entertainment, not a guaranteed source of income. Always play within your means.
Our support team is always available for any issue. Contact us via live chat.
New City VIP runs six core initiatives to protect every member. These aren't just policies — they are tools that work in practice.
Set your daily, weekly, or monthly deposit limit in advance and stay in control of your own budget — New City VIP will enforce it.
Set a daily time limit for playing. You'll receive an automatic alert when the time is up — helping you avoid playing too long.
If you feel you need a break, you can self-exclude your account for anywhere from 7 days to permanently. It takes effect immediately.
Pop-up notifications will appear at set intervals to remind you how long you've been playing — giving you a moment to pause and step back.
You can view your gaming history, win/loss records, and spending statistics at any time. Stay informed, stay safe.
Our 24/7 support team is always ready to advise on responsible gaming and can refer you to professional organizations when needed.
Online gaming has become a popular form of entertainment for millions of people in Bangladesh. At New City VIP, we want every player to enjoy that experience — without it ever becoming a problem. Responsible gaming means playing within your means, making informed decisions, and seeking help when you need it.
Many people assume gaming is all about big wins. The reality is, every game carries the risk of loss. You should never play with money that your family or you cannot afford to lose. New City VIP always advises: only play with a budget set aside purely for entertainment.
The four core principles of responsible gaming are: setting limits, staying aware, taking breaks when needed, and not hesitating to ask for help. At New City VIP, we actively support all four principles and provide technical tools to help you follow them.
Certain warning signs indicate that gaming is having a negative impact on your life. If you notice any of the following, take action immediately:
If so, contact New City VIP support or activate Self-Exclusion without delay. Asking for help is not a weakness — it takes courage.
New City VIP strictly prohibits anyone under 18 from creating an account or playing. Age is verified at registration, and KYC documents are requested whenever there is any doubt.
Following a few basic rules around spending can help you avoid financial trouble. New City VIP always recommends keeping these tips in mind:
Easily set daily, weekly, and monthly deposit limits from Account Settings. Once a limit is set, it cannot be exceeded.
Can you honestly account for how much time and money you spent on gaming last week?
Do you feel moody or restless when you are not gaming?
Does your family know how much you're gaming?
Is gaming affecting your ability to focus on work or studies?
When you lose, do you feel an urgent need to win your money back right away?
If you answered "Yes" to more than 2 questions, please reach out to our support team.
Enable from Account Settings
Manage Your Daily Gaming Time
Take a break from 24 hours up to 30 days
Keep Your Account Closed Long-Term
24/7 advice and support available
Feel like you need a break? Activating self-exclusion on New City VIP takes just a few minutes. Follow the steps below.
Once self-exclusion is activated, your account cannot be reactivated before the selected period ends — this is for your own protection.
Log in to your New City VIP account and click the profile icon in the top right corner.
Select "Account Settings" or "Security" from the dropdown menu.
Head to the "Responsible Gaming" tab — all the tools you need are right there.
Choose a duration — 7 days, 30 days, 6 months, or permanent, whichever you need.
Confirm your decision. Your account will be deactivated immediately and you will receive a confirmation email.
Below are answers to the questions our members ask most about this topic.
Join New City VIP and use our responsible gaming tools to keep your experience enjoyable. Your safety is our top priority.