New City VIP Terms and Conditions

New City VIP (hereinafter referred to as the "Platform", "we", or "New City VIP") is an online gaming platform providing Sports Betting, casino games, fish games, and a wide range of other gaming services to users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between you and New City VIP.

By accessing this website, creating an account, or using any of our services, you automatically agree to these Terms and Conditions. If you do not agree, please refrain from using this platform.

New City VIP reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. We recommend reviewing this page regularly.

To open an account with New City VIP, you must provide accurate and complete information. Providing false or incomplete information may result in account termination, and any deposited funds may be forfeited.

Account Registration Requirements

• Each individual may only register one account.
• The name, mobile number, and payment method on your account must all belong to the same individual.
• Users must be 18 years of age or older.
• Keeping your account password confidential is entirely your responsibility.
• Allowing any other person to use your account is strictly prohibited.
• If multiple accounts are detected, all accounts will be closed and all balances will be forfeited.

If you suspect any unauthorised access to your New City VIP account after logging in, contact our support team immediately. You remain responsible for all account activity until our support team has been notified.

New City VIP is a responsible gaming platform. We strictly prohibit minors from participating in any gaming activity. We reserve the right to verify your identity at any time, including prior to processing withdrawals.

Documents Required for KYC Verification

• Scanned copy of your National ID (NID) or passport.
• Selfie photo (holding your ID card).
• Proof of ownership of the mobile banking account.
• Withdrawals may be delayed or suspended if KYC verification has not been completed.

All information submitted for KYC verification is strictly confidential and used solely for identity verification purposes. It is never shared with any third party.

New City VIP supports the most popular mobile financial services in Bangladesh as well as cryptocurrency. All financial transactions are processed through secure, encrypted channels.

Deposit Terms

• Minimum deposit is BDT 100.
• bKash, Nagad, Rocket, Upay, and USDT are accepted.
• Deposits are typically credited within 1–5 minutes.
• Only deposit from an account registered in your own name.
• Deposits from third-party accounts are strictly prohibited.

Withdrawal Terms

• Minimum withdrawal is BDT 300.
• Typically processed within 30 minutes to 24 hours.
• Withdrawals can only be made to a verified payment method.
• Meeting the wagering requirements is mandatory before withdrawing any balance that includes bonus funds.
• Withdrawals may be temporarily placed on hold in cases of suspicious activity.

New City VIP offers a variety of bonuses and promotional offers for both new and existing members. Each bonus comes with its own terms, which must be read before claiming.

General Bonus Terms

• Each bonus carries a specific wagering requirement — typically ranging from 10x to 30x.
• Not all games are available for play with bonus funds; the eligible game list can be found on the promotions page.
• A user may not claim the same promotion more than once.
• Any unused bonus funds will be automatically cancelled once the bonus expires.
• Withdrawing the deposited amount before fulfilling the bonus conditions will result in the bonus being forfeited.
• Any attempt to abuse or manipulate the bonus system will result in account closure.

New City VIP reserves the right to modify, suspend, or cancel any bonus or promotion at any time, particularly where misuse of a bonus offer is suspected.

All gaming activity on New City VIP is conducted in accordance with international standards. Game outcomes are determined by an RNG (Random Number Generator) and verified by independent third-party auditors.

General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• Payouts in Sports Betting will be determined based on official results.
• If a game is cancelled due to a technical issue, all bets will be refunded.
• If your internet connection is lost during a game, the outcome will be determined based on the server's recorded data.
• Maximum winnings may be subject to limits depending on the specific game rules.

All games on New City VIP are fair and transparent. Any dispute regarding a game outcome must be raised with the support team within 72 hours. Complaints submitted after this period may not be accepted.

Certain activities are strictly prohibited on New City VIP. These rules are in place to ensure a fair and equal environment for all users.

• Creating or operating multiple accounts.
• Using bots, software, or automated systems to play games.
• Attempting to manipulate the bonus system.
• Money laundering or transactions involving illegal funds.
• Attempting to gain unauthorised access to another user's account.
• Exploiting any technical glitch or error on the platform to gain an unfair advantage.
• Processing transactions using a third-party payment method.
• Attempting to complete KYC using a false identity or forged documents.

New City VIP reserves the right to temporarily suspend or permanently close any account at any time under the following circumstances.

• Violation of any clause within the Terms & Conditions.
• If suspicious activity is detected on the account.
• If KYC verification fails or is declined.
• Accounts inactive for an extended period (more than 12 months).
• You may also request account closure at any time by contacting our support team.

For voluntary account closures, any remaining balance may be withdrawn provided there are no bonus funds present. This does not apply to accounts closed due to rule violations.

If an account closed due to prolonged inactivity still holds a balance, you may contact our support team and complete KYC verification to request a withdrawal.

New City VIP believes gaming is entertainment — not a source of income. We encourage all our members to play responsibly. Your well-being is our top priority.

Our Responsible Gaming Tools

• Deposit Limits: Set daily, weekly, or monthly spending limits.
• Session Limit: Set a time limit for continuous play.
• Cooling-Off Period: Take a break ranging from 1 day to 6 weeks.
• Self-Exclusion: Close your account for anywhere from 6 months to permanently.
• Reality Check: Review your gameplay statistics at regular intervals.

New City VIP places the highest priority on protecting your personal information. Any data we collect is used solely to improve our services and to meet legal requirements.

• All data is protected with SSL 256-bit encryption.
• Your information will never be sold to any third party.
• You may request deletion of your data at any time.
• Information may be disclosed to authorities as required under legal obligations.

For more details, visit our Privacy Policy Please read the page. The Privacy Policy forms an integral part of these Terms & Conditions.

New City VIP is not liable for any financial or other losses arising from the following circumstances:

• Game cancellation or loss due to internet disconnection.
• Delays caused by third-party service provider (payment gateway) failure.
• Any loss caused by issues with the user's own device or network.
• Service unavailability due to unexpected server downtime or scheduled maintenance.
• Any loss resulting from sharing account credentials with another person.

However, if a loss is directly caused by an error on our part, we will make every effort to resolve it. Please contact support in such cases.

New City VIP reserves the right to modify, add to, or withdraw these Terms and Conditions at any time. For significant changes, we will endeavour to notify you via your registered mobile number or through in-app notifications.

Continued use of the site after any changes have been made will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

Contact

If you have any questions or comments about our Terms & Conditions, please reach out to our support team. We are available 7 days a week, 24 hours a day.