Your personal information is a trust we take seriously. New City VIP uses the highest-grade security technology to protect your data and never sells it to third parties.
Last Updated: January 2026The New City VIP Privacy Policy is more than words — we protect your data at every level through both technology and policy.
Every transaction and piece of data is protected by SSL 256-bit encryption, making it completely impossible for hackers or third parties to access.
Your information is stored on internationally certified servers that undergo regular security audits, with 24/7 monitoring to prevent unauthorized access.
New City VIP never sells, rents, or exchanges your personal information. Your data is used solely to improve our services.
Documents submitted during the KYC process are used solely for identity verification and are stored in a secure vault.
We only use essential and functionality-enhancing cookies. You can update your cookie preferences at any time.
You can request deletion of your account and associated data at any time. We action such requests within 30 days.
New City VIP is one of Bangladesh's most trusted online gaming platforms. We believe your privacy is a fundamental right. This Privacy Policy explains how New City VIP collects, uses, and safeguards your personal information.
By using this website or mobile app, you agree to this Privacy Policy. Please read it carefully before using our services. If you disagree with any part of it, contact our support team.
The New City VIP Privacy Policy was last updated in January 2026. We will notify you of any major changes via notification.
This policy has been prepared with Bangladeshi users in mind. The English version applies for purposes of international legal interpretation.
New City VIP only collects information that is necessary to provide our services. No unnecessary data is gathered. A detailed breakdown is provided below:
| Data Type | What Is Collected | When It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During registration and KYC |
| Contact Information | Mobile number, email address | During account registration |
| Financial Information | Mobile banking number, transaction history | During deposits and withdrawals |
| Device Information | IP address, device model, operating system | Automatically at login |
| Gaming Activity | Bet history, winning records, preferred games | During gameplay |
| KYC Documents | NID scan, passport, selfie photo | During identity verification |
New City VIP uses collected data exclusively for specified purposes — never beyond them. Our core principles for data use are transparency and accountability.
New City VIP never sells your data to advertising networks. You also have the option to opt out of receiving promotional messages at any time.
New City VIP follows the highest industry standards to keep your data safe. Our servers and databases are protected by multiple layers of security.
Data for active accounts is retained until the account is closed. After closure, data is kept for a specified period in accordance with legal requirements and regulatory obligations. Financial transaction records are typically retained for up to 5 years.
In the event of a suspected security breach, we notify affected users within 72 hours and take immediate action.
New City VIP never sells or rents your personal information. In certain limited circumstances, some information may be shared with trusted partners.
All our agreements with third parties include confidentiality provisions to protect your data. They are not permitted to use this information for their own purposes.
New City VIP's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.
You can delete or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect some site functionality.
Every New City VIP member has clear rights over their own data. We respect these rights and enforce them effectively.
You can submit a request at any time to find out what information we hold about you.
Contact support to correct any inaccurate or outdated information.
You can request account closure and deletion of your data at any time.
You may object to the use of your data for specific purposes.
Request an export of your data in a readable format.
You can opt out of promotional messages at any time.
To exercise any of your rights, email us at [email protected] or reach out via live chat. We will respond within 7 business days.
New City VIP strictly prohibits access to its services by anyone under the age of 18. Date of birth is verified at registration, and KYC is used to confirm age in any suspicious cases.
Parents are encouraged to use parental control software on their children's devices. To learn more about responsible gaming, visit our Responsible Gaming View the page.
New City VIP reserves the right to update this Privacy Policy as needed, in line with changes in technology, law, or business operations.
Contact support if you would like to view a previous version of this policy.
For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated Data Privacy Team. We are always here to help.
Email: [email protected] — we typically respond within 24 hours. For urgent matters, reach us via live chat, available 24/7.
If we are unable to resolve a complaint related to this Privacy Policy, you have the right to escalate the matter to the relevant regulatory authority. We do, however, hope to resolve any issues through direct discussion.
Your data is fully protected. Join New City VIP and enjoy a secure gaming experience on a platform you can trust.